Emergency help, 24/7/365
When your site goes down you need urgent WordPress support, not a ticket number. White screens, failed checkouts, plugin conflicts, malware and database errors: tell us what is wrong and an engineer starts on it within minutes, whatever time it is where you are.
Four steps, and only the first one needs anything from you.
Raise a job through live chat or give us a call. Describe the problem in plain terms, no technical write-up needed.
You are assigned an engineer within minutes, not queued behind a ticket backlog. Diagnosis begins straight away.
Track progress in the client portal, see open and completed jobs, and talk to the engineer working on your site.
Once it is fixed we do not disappear. The site stays monitored and backed up so the same fault does not return.
Pay for the one job, or put the site on a plan so it stops happening. Both start the moment you order.
£49 one off, per issue
Something is broken today and you just need it working.
Fix my site nowGuaranteed reply: 60 seconds
£35 per site, per month
Stop paying per fix. Updates, hosting, backups and monitoring covered monthly.
Subscribe2 months free paying yearly. Compare all care plans
£499 per site, per month
High traffic, high stakes. Dedicated resources and a response time to match.
Get startedGuaranteed reply: 15 minutes
If yours is not on this list, it is almost certainly still something we have seen before. Across more than 5,000 sites most faults turn out to be a pattern rather than a mystery, so describe what is happening and we will tell you quickly whether it is a ten minute job or something deeper.
The site loads to nothing at all. Usually a fatal PHP error or a memory limit, and usually quick to trace once you know where to look.
An update broke something. We find which plugin, roll it back safely and get you working again before deciding on a permanent fix.
Orders failing, payment gateways rejecting, carts emptying. The problems that cost money every hour they stay broken.
Infections removed, backdoors closed and your site cleared with Google and the browsers, then hardened against a repeat.
Error establishing a database connection, corrupted tables and failed migrations, repaired without losing your content.
A site that was fine last week and crawls today. We find the cause rather than throwing a caching plugin at it.
The server gives up before the page renders. Usually a corrupt .htaccess, a PHP fatal or a plugin exhausting resources.
The browser bounces between two URLs and gives up. Nearly always a mismatch between your site URL, SSL settings and a caching layer.
Password resets that never arrive, a lost admin account, or a security plugin that has blocked your own IP address.
An update failed part way through and left the .maintenance file behind, so every visitor sees "briefly unavailable".
The dreaded "HTTP error" in the media library. Normally file permissions, a memory ceiling or an image library the host has not configured.
Contact forms and WooCommerce order confirmations vanishing. Almost always a sending reputation problem rather than a WordPress one.
An expired certificate, or mixed content where assets still load over http and the browser flags the whole page as unsafe.
"Allowed memory size exhausted" on the front end or in the dashboard. A limit that needs raising, or a plugin that needs replacing.
Stylesheets failing to load, blocks rendering as plain text, or a theme update overwriting changes made directly to theme files.
WP-Cron not firing, so scheduled posts never publish, backups never run and subscription renewals quietly stop processing.
People who came to us with something broken, in their own words.
Had a problem with my website as it had been hacked. Site Aim fixed it within a day for under £50. An excellent service. Thank you
I was having problems logging into my website admin. I was receiving a critical error message. Sal resolved the problem in a couple of hours. We had struggled with this problem for weeks.What an excellent service delievery according to the reviews I read. A…
Fast and efficient service. Solved my problem within an hour. Highly recommended.
I needed support for an error I had made whilst altering a website. When I telephoned, the call was picked up very quickly and I was guided to the online request. After completing it, the support I received was outstanding. My issues were soon sorted out. They…
Fantastic service, quick and reliable. Sal resolved our website issues professionally within a couple of hours. Would definitely use and recommend SiteAim again.
I discovered SiteAim. They were amazingly efficient and soon had me editing the new site again.
Having worries and being stressed out by my site isn't fun - I'll use these guys on a regular basis so I can be mostly stress-free now!
I was a bit sceptical at first so phoned to see if they could resolve my quiery and was reassured they could and fair play Sal & Hashim went above and beyond to resolve my problem. I am so glad I found you guys. Going to have you on speed dial if any other…
So far been an excellent service, Sal is amazing. Couldn’t recommend enough. Looking forward to working with Sal and the team to enhance the site over the coming months the
Based on this postive experience, I am considering signing up for the monthly package. Thank you.
Within just a few hours, my website was performing better than ever. The team at SiteAim identified and fixed several issues, streamlined my site's performance, and provided valuable recommendations to keep it running smoothly. Team SiteAim were incredibly…
I was bit sceptical at first since I never worked with SiteAdmin before and the price was quite cheap but turned out it was a great investment! They managed to fix my Wordpress problem in a very professional way and very fast. Will definitely use again!
The team
Every engineer who touches your site works directly for SiteAim. Nothing is passed to a contractor, so the person diagnosing your problem is the person answerable for it.
The team runs across several time zones, which is what makes the round the clock cover real rather than a line on a website.
Every engineer is on our payroll, never a marketplace contractor.
Complex jobs escalate to a senior WordPress engineer.
We sit alongside your existing designer or dev, not around them.
Logins encrypted, used only while a job is open, revocable after.
After the fix
Plenty of people come to us for urgent WordPress support with one broken thing, we fix it, and that is the end of it. That is a perfectly good outcome and there is no plan to sign up to.
If the same site keeps breaking though, that is usually a sign the underlying maintenance is not happening. Our care plans cover the updates, backups and monitoring that stop most of these jobs existing in the first place, from £35 a month.
See care plan pricingWithout a care planthe update goes straight to your live site
If it breaks, your customers find out before you do.
With SiteAimthe update has to prove itself first
Anything that fails is rolled back here, not on your live site.
Stopping it happening again
Most of the urgent WordPress support jobs we take on are not bad luck. They come from the same five causes, and every one of them is preventable with the right maintenance behind the site.
Fixing what is broken today is the easy part. Keeping it working is what our WordPress maintenance plans are for: updates tested on staging, daily backups, security hardening and monitoring that watches the site so you do not have to.
See WordPress maintenance plansAn abandoned or heavily modified theme stops receiving security patches, and every core release makes a break more likely.
A typical site runs plugins written by a dozen different authors. One that has been abandoned is enough to take down a checkout.
Putting updates off does not avoid the risk, it stacks it. The longer the gap, the more likely something breaks when they finally run.
No firewall, reused passwords, an outdated PHP version. Most hacked sites we clean up were never targeted, they were simply easy.
Without monitoring, the first person to notice your site is down is usually a customer, and usually several hours later.
The questions people ask when their site is already down. If yours is not covered, ask us on live chat.
Ask us anythingMost issues are resolved within the hour. You are assigned an engineer within minutes of raising the job, whatever time it is.
A one-off fix is £49. If it turns out the site needs ongoing care rather than a single repair, we will tell you rather than quietly billing you again next month.
Yes. Our care plans cover updates, backups, monitoring and unlimited support from £35 a month, and you can move onto one at any point.
Login details are encrypted and only accessible while an engineer is working on your task. You can see who accessed them and delete them once the job is done.
No. Every engineer works directly for SiteAim. Our team is spread across time zones, which is how the cover runs around the clock.
Yes, and it is common. We work alongside your designers and developers rather than around them, as an extension of your team.
