Careers
We look after more than 5,000 WordPress sites for people who notice immediately when one goes down. It is real work with real consequences, done by a small team that fixes things rather than escalating them.
Four steps, roughly two weeks, and we tell you where you stand at every one of them.
A CV is fine. So is a paragraph explaining what you have fixed and how. We read all of them and reply either way, usually within a few days.
Half an hour, no panel, no competency framework. What you have worked on, what you want next, and what we are actually like to work for on a bad day.
We give you a genuinely broken WordPress install and watch how you approach it. Not a puzzle, not an algorithm question, and not something we then use in production. Paid, and timeboxed to two hours.
Salary, shift pattern and holiday in writing on the same day we decide. No negotiation games and no exploding deadlines.
None of this is about years of experience. We have hired people with two and people with twenty.
Properly, before changing anything. Most WordPress problems announce themselves clearly in a log somebody has not opened yet.
Explaining a database repair to a florist without either patronising them or hiding behind jargon is a genuine skill, and here it matters as much as the fix.
A hacked shop on a Friday afternoon needs someone methodical, not someone fast. Panic makes more work than the infection did.
Including the dull last ten percent: the note on the ticket, the follow-up check, the email that tells somebody it is done.
Nobody here is impressed by four hours of silent struggle. Somebody on the team has almost certainly met this before.
This is maintenance work. It is backups, PHP versions, DNS records and somebody else's plugin choices from 2019. If that sounds satisfying rather than beneath you, you will enjoy it here.
Always open
We keep applications open all year rather than posting a role and closing it a fortnight later. If one of these describes you, write to us whenever you like.
The core of what we do. Diagnosing and fixing whatever arrives, from a white screen to a compromised install, and explaining it afterwards in plain English. Shift work, properly paid, including nights and weekends on rotation.
Looking after the hardware in London and Dallas that everything else depends on. Provisioning, monitoring, performance tuning and the security work that stops us being the story.
Nothing here quite fits? Write anyway and tell us what you would rather be doing. Some of the best people here arrived that way.
Being honest about it
It is reactive. Your day gets decided by other people's emergencies, and some weeks are relentless. If you want to spend six months building one thing undisturbed, this is the wrong job and we would rather you knew now.
What you get instead is variety, an obvious result at the end of every day, and customers who are genuinely relieved to hear from you. For the right person that is a much better trade than it sounds.
Send an applicationNights and weekends are part of a rota with a premium, not goodwill expected for free.
There is always somebody else on, and anything serious gets more than one pair of eyes.
Closing things quickly is easy and useless. Fixing them so they stay fixed is the job.
Nobody is expected to answer on holiday, which is the whole point of running a rota.
Support roles are remote and always have been, which is how we cover every hour of the day sensibly. Infrastructure roles are mostly remote with occasional hands-on work at the London site.
No. Some of our best engineers came from hosting support, some were freelancers, and one was a plumber who taught themselves PHP. What matters is that you can demonstrate how you think about a broken system.
A rotation covering days, evenings and nights, agreed in advance rather than changed at short notice. Nights are quieter than you would expect and carry a premium. Nobody works nights permanently unless they ask to.
No. It is paid at our hourly rate, capped at two hours, and it is a site we broke deliberately rather than a customer job. We are not going to ship your interview answer and neither should anybody else.
Send something anyway. We hire when we meet the right person rather than only when a slot opens, and applications stay on file for six months unless you ask us to delete them sooner.
