Head office
London, United Kingdom
Where the company is registered and where most of the team sits. Our UK servers are here too, which is why hosting faults are ours to walk over to rather than escalate.
- Answered 24/7
- Engineers on site
Contact
Talk to someone who
can actually fix it.
Not a form that disappears into a mailbox. Every message here reaches a WordPress engineer, and the phone is answered at any hour of any day.
- Answered 24/7/365
- Engineers, not a call centre
- A site check costs nothing
Is your site down right now? Do not use the form. Start a chat and an engineer picks it up within minutes.
Send us the site.
Tell us roughly what is happening and we will come back with what is wrong and what it takes to put right. No charge for looking.
Where we actually are.
Two locations, our own hardware in both, and engineers working across the clock between them.
US operations
Dallas, United States
Our American hardware and the engineers who cover the overnight shift for the UK. Between the two, somebody is always at the start of their day rather than the end of it.
- support@siteaim.com
- Cover through the night
How quickly will somebody reply?
Live chat and the phone are answered around the clock. Messages sent through this form are picked up by an engineer, not a mailbox nobody reads, and most get a reply within the hour.
My site is down. Is this the fastest way to reach you?
No. Live chat is quicker. It gets an engineer looking at your site within minutes, at any hour. Use the form when it can wait until somebody reads it.
Do I need to be a customer already?
No. Plenty of what we do starts with somebody we have never met sending over a URL. Checking a site and telling you what is wrong with it does not cost anything.
What should I include?
The site address and roughly what is happening, in whatever words you would use out loud. You do not need to diagnose it, and a screenshot is welcome but never required.
Will you have access to my site?
Not until you give it to us, and not before we have told you what the job involves. When we do need access we will ask for exactly what we need and nothing more.